Customer Support

At SPT Tours, we are dedicated to providing exceptional customer support to ensure a seamless and enjoyable experience for our travelers. Our customer support team is here to assist you with all inquiries, bookings, and concerns before, during, and after your trip.

1. Contact Us

If you have any questions or need assistance, please reach out to our support team via the following channels:

Email: operation@spt-tours.com

Phone: +2-01140 685 555

Live Chat: Available on our website at www.spt-tours.com

Office Hours: Sunday to Thursday, 9:00 AM – 5:00 PM (local time)

For urgent matters outside office hours, please use our emergency contact number provided in your booking confirmation.

2. Common Queries

Our customer support team can assist with:

Booking modifications, cancellations, or special requests.

Payment inquiries and receipt requests.

Information on itineraries, tours, and travel services.

Assistance with travel documentation and visa requirements.

Resolving issues encountered during your tour.

3. Emergency Assistance

For travelers currently on tour, we offer 24/7 emergency support to address urgent situations such as:

Medical emergencies.

Lost belongings.

Unexpected changes in travel plans.

Immediate assistance with local service providers.

The emergency contact number will be included in your travel documents.

4. Feedback and Complaints

Your feedback is valuable to us. If you have any concerns or wish to share your experience, please contact us at feedback@spt-tours.com. Complaints will be acknowledged within 48 hours, and we aim to resolve issues promptly.

5. Support for Special Needs Travelers

We are committed to making our tours accessible to all. Please inform us of any special requirements at the time of booking so we can make the necessary arrangements.

6. Travel Updates

Stay informed about the latest travel advisories, weather updates, and changes to itineraries through our website or by subscribing to our newsletter.

7. Loyalty Program Assistance

For members of the SPT Tours Loyalty Program, our support team can assist with:

Redeeming rewards.

Account updates and status inquiries.

Exclusive member benefits and offers.

8. Technical Support

For technical issues with our website or booking platform, please email us at Booking@spt-tours.com. Include a detailed description of the issue and any error messages for faster resolution.

Thank you for choosing SPT Tours. We are here to ensure your journey is stress-free and memorable.