Cancellation Policy
At SPT Tours, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while considering the arrangements made for your booking. Please review the details below.
1. General Cancellation Terms
1.1. Cancellations must be submitted in writing via email to accounting@spt-tours.com, including your booking reference number.
1.2. Cancellation requests are considered effective from the date and time we receive your written notification.
1.3. Refunds are subject to the terms outlined below and will be processed in the original payment method used.
2. Refund Schedule
2.1. Standard Tours:
More than 30 days before the tour departure: Full refund minus administrative fees.
15-30 days before the tour departure: 50% refund.
Less than 15 days before the tour departure: No refund.
2.2. Custom and Group Tours:
Specific cancellation terms will be communicated at the time of booking and stated in your confirmation.
2.3. Non-Refundable Items:
Certain items such as flights, visas, and third-party services may be non-refundable. These will be clearly identified in your booking confirmation.
3. Force Majeure
3.1. SPT Tours is not liable for cancellations due to events beyond our control, such as natural disasters, political unrest, pandemics, or government restrictions.
3.2. In such cases, refunds or credits will be determined on a case-by-case basis, depending on third-party policies.
4. Changes to Bookings
4.1. If you wish to amend your booking instead of canceling, please contact us at amendments@spt-tours.com. Amendments are subject to availability and may incur additional charges.
5. No-Shows
5.1. Failure to show up at the designated time and location without prior notice will be considered a no-show and will not qualify for any refund.
6. Refund Processing
6.1. Refunds will be processed within 7-14 business days after approval.
6.2. Any currency conversion or bank fees incurred during the refund process are the responsibility of the traveler.
7. Travel Insurance
7.1. We strongly recommend purchasing travel insurance to protect against unforeseen cancellations or emergencies.